Dehydrated Beef Heart

• Returns

We accept returns of unopened and unused products within 30 days of purchase. To initiate a return, please contact us via email or phone to receive a return authorization number. The product must be returned in its original packaging and in its original condition. You will be responsible for the cost of shipping the product back to us.

• Refunds

Upon receipt and inspection of the returned product, we will issue a refund for the purchase price of the product. Please note that shipping and handling fees are non-refundable. Refunds will be issued in the same form of payment used for the original purchase.

• Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately so that we can rectify the situation. We may ask you to provide a photo of the damaged product. Depending on the situation, we may issue a replacement product, issue a refund, or provide store credit.

We appreciate your business and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.

We offer shipping within the United States via several shipping carriers, including USPS, UPS, and FedEx. Our shipping rates vary depending on the weight of the package, the shipping destination, and the shipping method selected at checkout. We strive to provide our customers with affordable and reliable shipping options for their convenience.

Our standard shipping time is usually 3-7 business days from the date of purchase. However, we also offer expedited shipping options for customers who need their products sooner. The expedited shipping rates and estimated delivery times will be displayed at checkout.

Please note that we do not ship to P.O. boxes. We require a physical address for all shipments to ensure that your package arrives safely and on time.

We take great care in packaging and shipping our dog treats to ensure that they arrive fresh and in good condition. If you have any questions or concerns about our shipping policies or would like more information about our products, please do not hesitate to contact us. We appreciate your interest in our company and look forward to serving you and your furry friend.